If you have read the article “BPM Pitfalls: Avoid them”, you will have a fair knowledge on how to ensure your BPM implementation is successful. This article further explains to you the steps needed to guarantee successful deployment of your BPM project/s.

• Setting the road map: It is important to be aware of the resources you want to use in your Business Process Management (BPM) based project. Identify multiple decision makers; collect their views on the outcome they expect from a BPM project. Keeping the expectations real and identifying goals to attain at multiple phases in the BPM project would help in laying the road map. The road map to attain the goals set would clarify where you are in terms of optimizing your business process and where you would like to be.
• Customer focus: The idea behind optimizing your business process is to provide more value to your customer. When defining how you would want your process to be optimized; an insight into your customers mindset will let you analyze the success or failure once BPM has been deployed. It is better to start thinking about your customers or vendors when defining the requirements for optimizing your business process than tweaking it later.
• Monitoring BPM: A BPM project has to be monitored frequently to identify and eliminate any bottle necks. Monitoring BPM will also help you identify as to the factors responsible to making your BPM project successful or a failure. Implementing a BPM based project and not monitoring it would be a practice that you should avoid as you are the one who will end up on the losing side.
• Training your employees: A business process remains incomplete without human intervention. The employees who are the part of the business process have to be trained on BPM. Adequate training before implementing BPM in an organization would ensure coordination between various teams involved in the business process. An administrator has to be trained and elected amongst the workforce to authorize significant process changes.

BPM is a wide field where people have various opinions based on their current and past experiences. Steps to optimize your business process are unique as are your business related tasks in your organization. The best practices discussed above highlight the best techniques of handling BPM from an operational aspect. When it comes to handling BPM project/s from a technical aspect it is altogether a separate topic in itself.