In today’s highly competitive, service-oriented business climate, operational managers and executives demand visibility into the status of their business process networks as they relate to the business key performance indicators (KPIs) in real time. To stay competitive and provide better service operations, companies need ways to analyze emanating application events so they can compute higher-level, complex event aggregates and thresholds that affect the business KPIs, and so they can alert business users with related context to act upon.

Tools such as Business Activity Monitoring (BAM) and Business Intelligence (BI) can help to provide the type of operational analytics and real time visibility challenges that the organization faces. They aid in monitoring the entire process and provide necessary opportunities to operate on bottlenecks and other discrepancies that crop up which might prove detrimental for the company. BAM also provides extensive audit trails for monitoring purposes.