Dotsphere for BPO is a product catering Document Capture, Imaging & Workflow requirements of a typical Business Process Outsourcing Organization. It is provided to BPO’s in a modular fashion, which enables organizations choose a module based on the requirements. Dotsphere for BPO is built by AWPL using its vast expertise in the Imaging & Workflow domain along with Best-of-Breed processes designed for various industry segments.

It caters to requirements such as:

• Insurance Application Processing
• Customer Service
• Transcription Services
• Data Capture & Image Processing
• Transaction Processing
• Coding
• Insurance
• Banking
• Educational

Modules of Dotsphere for BPO:
This product is offered in various modules enabling organizations choose the most appropriate module based on their business model. This enables organizations move into other modules easily as they change their business model or offer other services for its customers.

Document / Data Capture Module
Module offers document capture and data entry using the images that have been captured or could be used exclusively for data entry alone along with images being sent from the customer.

Document / Data Capture + Imaging Module
Module offers features of the above-mentioned module with an addition to easily being able to store, manage and retrieve information using an image repository.

Workflow Module
Module offers exclusive workflow process designed for various industry segments like Insurance, Banks, Educational institutions etc. These processes run on a workflow engine enabling high productivity, setting parameters to tasks and easy monitoring of work.

Data Capture / Data Capture + Imaging + Workflow
This module offers features of all the above modules with a comprehensive integration enabling organizations to monitor every single activity right from the point of document entry until the document is dispatched or task is completed.