Why BPM?

Managers are increasingly looking to BPM not only as a solution to specific immediate process improvement objectives, but as a platform that gives them the ability to tackle diverse process improvement initiatives and realize the following benefits:

  • Better target and serve your customer - Economically streamline the end-to-end client management process and guide employees through decision-making process with dynamic process coaches.

  • Enable Straight-Through Processing - Business rules in processes can help automate the routing and processing of tasks — often reducing the amount of human intervention needed by over 80%.

  • Extend the value and life of core systems - Leverage existing applications by reading and posting transactions while introducing more efficient Web-based forms and interfaces.

  • Enable collaboration across and beyond the enterprise - Automatic work routing and notifications across groups, outside agents, and customers reduces the time, errors and complexity of executing processes.

  • Gain real-time visibility and control over processes - Managers can view real-time process performance and proactively manage bottlenecks.

  • Create an audit trail - Detailed process reporting provides complete picture of the process including activities, systems and participants.
 

Customers

Testimonials

Prudential Assurance Malaysia
“Prudential Malaysia has been growing at a compounded rate of more than 30% over the last 10 years in terms of new business sales. To support this rapid growth, we needed a highly efficient back-office processing and this prompted us to work closely with Automated Workflow (AWPL) to deliver a state-of-the-art Imaging and Workflow system.”

Keng Hooi Ng- Chief Executive Officer
 

 
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