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Tags: business | document | imaging | prudential | ROI | workflow History
Prudential Assurance Malaysia Berhad is part of Prudential plc (UK), one of the largest and strongest financial institutions in the world, with more than RM900 billion. Prudential is not only the second-largest and fastest growing life insurer, but the first in the world to introduce investment linked life insurance products. To compete and stay ahead with other Insurance Companies, Prudential needed a system that would give them a high ROI and also a competitive edge over the other companies.
The solution they needed was a total end-to-end enterprise wide Document Imaging and Workflow Solution. The solution would enable Prudential gain on new business advantages with paperless environment using Automated Workflow’s Imaging and Workflow Solutions.
The Study
The study carried out enabled Automated Workflow get a clear picture as to what needed to be done and how the processes could be optimized. The departments agreed upon to automate and redesign their processes were :
• New Business
• Policy Servicing
• Claims
• Agency Administration
• Customer Service
The Product
The products used to implement an end to end Imaging and Workflow solution were :
Kofax Ascent Capture
• For Forms and Document Capture
FaxPlus/Open
• For Fax Capture and distribution
IBM Content Manager
• Heart of the system, the Image repository
IBM Content Manager OnDemand
• For managing reports
IBM Enterprise Information Portal
• For accessing disparate systems using federated searches
IBM MQ Workflow
• For automation of business processes
IBM WebSphere Suite
• For web Enablement
AWPL Product VelociBridge
• Used to bridge the gap between Imaging systems
AWPL Product VelociGate
• For bridging the gap between Content Manager and MQ Workflow
AWPL Product VelociIndex
• Indexes documents based on information present in the Line of Business Systems
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